Our products are Printful print-on-demand products. Printful creates each product once it is ordered. Please allow up to 10 days for production and delivery. Printful will produce each item as shown unless it has a custom option. Please check any custom order carefully before submitting it. Neither Printful nor PEMA/Pete Jackson is responsible for misspelled names. 

1. Defective, Damaged, or Misprinted (non-custom) Items: Please message PEMA/Pete Jackson with our Contact Us form at petejacksonartist.com/contact. PEMA/Pete Jackson must receive the returned item within 10 days, undamaged, unwashed, and in the original packaging with tags attached, for us to file a claim with Printful within their policy parameters.

2. Lost Packages: For packages lost in transit, submit all claims through our Contact Us form at petejacksonartist.com/contact no later than 10 days after the estimated delivery date. Claims deemed an error on our part (wrong address) are covered at our expense. 

1. Customer fault: If you, as the customer, provide an address the courier considers insufficient, the shipment will be returned to our facility. You will be liable for reshipment costs once we confirm an updated address with you (if applicable).

2. Unclaimed - Shipments that go unclaimed are returned to the Printful facility, and you, as the customer, will be liable for the cost of a reshipment.

3. PEMA does not accept responsibility for merchandise claimed to be lost but not tracked as delivered. 

3. Incorrect Size: PEMA/Pete Jackson provides a size chart on all apparel and dimensions on all other items. Please examine the size chart/dimensions carefully to determine which size to order. We will not accept returns or exchanges based on size issues. Note: If you are unsure of your size, please measure a similar garment that fits you well and find the matching measurements in the size chart.

4. Final Sale, Clearance, or Custom goods: PEMA/Pete Jackson will not accept returns on final-sale categories such as clearance items or custom goods.

5. Shipping and Fees:

1. Customers will cover shipping costs unless the item is defective or damaged.

2. Customers may receive store credit if store credit is accepted instead of a refund.

3. Printful includes a return address and label in every shipment.

PEMA customer support will then respond by email once the item has been received and inspected. If item(s) fail to meet PEMA/Pete Jackson’s policies on the condition of returned items (item is in original packaging, with tags, unwashed, and unworn), PEMA reserves the right to refuse to process any additional steps.

6. Refuse Continuing Service: PEMA/Pete Jackson has the right to refuse continuing service to any customer whom we deem to be abusing our policies.

7. Returned by Customer - You, as the customer, must contact PEMA/Pete Jackson through our Contact Us form at petejacksonartist.com/contact before returning any products. (Printful policy) Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse.